RETURN POLICY

At Thailiee, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. We believe in the quality of our products and want you to be confident in your purchase.

To initiate a return, simply contact our customer service team with your order number and reason for return. They will guide you through the process and provide you with a return authorization number.

Please note that the item must be in its original condition, unused, and in the same packaging as when you received it. We cannot accept returns for items that have been used or damaged by the customer.

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If everything checks out, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

If you received a defective or damaged item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on your preference.

Please note that certain items, such as personalized or custom-made products, may not be eligible for return. This information will be clearly stated on the product page.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience with Thailiee is a positive one.